General Policies

GolfNorth Head Office

Head Office is located at Conestoga Golf Course and is open Monday through Friday from 8:30am to 4:30pm.

Online Bookings and Advance Booking Fees

0 – 7 days in advance = complimentary phone bookings

0 – 8 days in advance = complimentary online bookings

9 – 14 days in advance = $2.99 non-refundable booking fee

Our online booking engine is available 24/7 and allows for bookings up to 8 days in advance for free or up to 14 days in advance with a non-refundable Booking Fee of $2.99 +tax per player. The Booking Fee is payable online via credit card at the time of booking. This $2.99 Booking Fee is in addition to the price of the reserved green fees; this is not a deposit. The Booking Fee is not refundable under any circumstances, including tee time cancellation or inclement weather. The only instance that may warrant a refund of a Booking Fee is in the unlikely event of a course closure due to government regulations (such as Covid-19 lockdowns) or extreme conditions, such as snowfall.

Call Centre

Peak Season Hours (Mid May – September)

Monday to Friday: 7:00am to 7:00pm

Saturday, Sunday & Holidays: 8:30am to 4:30pm

Shoulder Season Hours (Spring & Fall)

Monday to Friday: 8:30 am to 4:30 pm

Tee Time Policies

Online Booking and Credit Card Policy

Credit cards are required for all tee-time bookings. Your credit card will not be charged at the time of booking unless you are:

1) Purchasing a prepaid tee time;

2) Purchasing a non-refundable booking fee;

You may select your method of payment in the pro shop at the time of check-in. In the event of a “No-Show” or “Short Show” (as outlined below) your credit card will be charged.

Cancellation of Tee Times

Your tee time is reserved just for you and the other golfers in your time slot. A last-minute cancellation, no show or short show leaves a hole in the golf course’s tee sheet for that day—a hole that could have been filled by another golfer. GolfNorth’s policies with respect to cancellations, no-shows and short-shows were developed to minimize the number of holes or gaps in the tee sheets resulting from last-minute cancellations, no-shows and short shows.

We accept cancellations to bookings up to 12 hours prior to a tee time. If you cancel a tee time with at least 12 hours’ notice, there will be no charges incurred. In instances where golfers cancel with less than 12 hours’ notice, the golfer who booked the tee time will be charged a cancellation fee equivalent to the cost of the original booking.

If the course is unplayable due to weather or other circumstances, you will not be charged for your booking.

Cancelling Players from a Tee Time

If you book a twosome but cancel one player, you have now booked as a single and fall under the booking privileges of a single. Singles are permitted to book online with existing groups up to 8 days in advance. Singles are also permitted to book within 48 hours of their tee times by calling GolfNorth’s Tee Reservation Centre or 8 days in advance with a group of 2 or 3. Should a single golfer, twosome or threesome book as a larger group and fail to cancel one or more players within 12 hours prior to a tee time, the golfer who booked the tee time will be charged a cancellation fee equivalent to the pro-rata cost of the original booking for those “no show” golfers in addition to his or her tee time.

No Shows & Short Shows

If you fail to show up for a tee time made in your name, the credit card on file will be charged a No-Show Fee equivalent to the cost of the original tee time reservation. If you show up with fewer people than originally booked for with less than 12 hours’ notice, you will be charged for the entire cost of the original reservation.

Pre-Paid Tee Times

• NON-REFUNDABLE
• 100% transferable – customer can elect to give that tee time to someone they know
• Tee times can be moved to a different time or day, at least 12 hours before the tee time

If you would like to cancel your tee time please log in or call 1-888-833-8787.

Book or edit your next tee time at https://staging.golfnorth.ca/.

Price Matching Policy

We do not price match online-only promotions in our call centre nor do we price match third-party discounted rates across all of our courses and booking facilities.

Power Cart Policy

Carts will be based on double occupancy. If a single rider is required, a surcharge will apply.

Carts are available to book in advance but are not guaranteed until you arrive at the pro shop. For the most up-to-date cart and course conditions, please visit the online course calendars located on the individual course websites.

The only exception to this rule is for large-scale tournaments, at which time the course will set aside a specific number of carts for event participants.

To rent a power cart, you must be the age of 18 with a valid G2 driver’s licence and credit card.

Cart Mandatory Courses

We currently have four golf courses that are cart mandatory. These courses still abide by weather-influenced restrictions.

• Mystic Golf Club: weekends and before 3pm on Fridays, due to length of course and weekend traffic
• The Club at Bond Head: at all times, due to length of course

Course Information & Policies

Course Closing Hours

The closing time at all GolfNorth courses is contingent on when it gets dark, extreme weather, or when the last group is off the course, whichever occurs first. If players are likely to finish the round prior to dark, then play/cart rental is not denied. We do however encourage all players to be off the course prior to darkness to prevent an accident or injury. Subject to Covid 19 government regulations, Lounges do not close unless there are fewer than 12 players remaining on the course and Pro Shops do not close until all groups are off the course.

Walking on the Course

Due to safety concerns, non-golfers are not permitted to walk any GolfNorth course. All people on the course must be golfing and have his/her own set of clubs.

Outside Alcohol

At no time are patrons permitted to bring or consume outside alcohol on GolfNorth property. It constitutes a violation of the facilities’ Liquor License. Any outside alcohol will be disposed of immediately.

Rain Checks

Rain checks are not issued for such things as slow play, personal schedule constraints, personal commitments, incomplete rounds due to darkness, or the like. To be given in the case of bad weather, and will be issued by course manager on the day of. Rain checks will be issued in a dollar amount based on the purchase price of your Green Fee and the number of holes you played that you can redeem on your next round at the facility it was issued at.

Example: $50 Green Fee Paid ($50/18 holes = $2.77/hole) 12 holes played before inclement weather ($2.77 X 6 holes remaining = $16.62 Credit)

Dress Code

Our Dress Code is designed to maintain an atmosphere consistent with the tradition of golf. In the spirit of accomplishing this, members and guests are requested to wear appropriate attire to all GolfNorth Clubs.

• Golf shirts with collars are preferred. Mock necks are acceptable. Ladies’ sleeveless golf shirts are permitted.
• Denim is strongly discouraged.
• Shoes: soft spikes or soft-soled shoes permitted.
• Plastic walking boots (casts) are not allowed on the greens however we will accommodate and allow anyone with a walking boot to walk on the rough, fairways, and tees. If someone is playing in a walking boot their playing partner can pick up their ball on the green and estimate putts.

No Resale of Tee Times

All tee times are to be used by the person making the tee time booking. Someone wishing to transfer the name on a tee time can do so only with GolfNorth’s agreement. Tee times may not be resold. Under no circumstances may you build a business, in whole or in part, resell, redistribute or recirculate or make any other commercial use of, or create derivative works or materials utilizing any portion of our tee times, membership programs or other services or content, whether or not for profit. GolfNorth reserves the right to refuse or revoke membership and playing privileges at all times due to any abuse of terms or conditions.

Return Policy: Green Fees, Memberships, Clinics, Camps

As noted in the membership application forms and the junior camp registration forms, refunds are not available for memberships or camps. Credits may be available for medical reasons only and will be dealt with on a “case-by-case” basis with supporting documentation. There are also no refunds or credits for gift cards, clinics, or green fee vouchers.

Return Policy: Merchandise

If you are not completely satisfied with your merchandise purchase from GolfNorth, please contact us immediately. We are committed to providing complete customer satisfaction. We accept returned merchandise provided it is returned to GolfNorth within 30 days of the original ship date. You may return it for a prompt exchange, credit, or refund within 30 days of the original ship date as long as all merchandise is returned in new condition (unused and in original factory condition), with all original boxes (including all packaging materials), documentation, instructions, and accessories. All returns are subject to our inspection and approval. Personalized and custom items and shipping, brokerage, duties and handling charges are non-refundable and return shipping charges are the sole responsibility of the purchaser.

To initiate a return, please call us at 1-888-833-8787. You are responsible for arranging the return shipment of the product. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner. Items that are returned damaged or without proper packaging materials are subject to a 20% restocking fee. For all returns and cancellations that are shipped free, a shipping charge equal to the cost of the round trip of the shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return.

All damaged shipments are the responsibility of the freight carrier and therefore all damage claims must be filed with them. Shipping errors or shortages must be reported within 7 days from the date of shipment. All returns are subject to a 20% restocking fee. No returns after 30 days.

Cancellation Policy: Merchandise

You may cancel your merchandise order, for any reason, and receive a full refund provided your order has not been shipped. Please note that a small percentage of orders cannot be stopped from shipping out of our warehouse even though they may not have physically left the premises. In these rare instances, the customer will be responsible for whatever shipping charges have been incurred. Most orders are filled and shipped within 24 hours from the time they are received. Once an item is shipped the terms of our Returns policy will take effect. We reserve the right to charge a restocking fee on any cancelled orders.

Shipping Methods

GolfNorth only ships to Canadian addresses. Canada Post is an option, with an estimated delivery time of 2–7 days. Depending on your order, we may ship via Purolator Courier. Please inquire about your shipping options at the time of your order and we will let you know what the new shipping cost will be for your request before processing the order.

Currency

All prices for products and services are in Canadian dollars and do not include tax.

Lightning Policy

Source: PGA

• Air in a lightning strike can be heated up to 50,000 degrees Fahrenheit. The rapid heating of the air is what produces the shockwave that results in thunder.
  • Lightning often strikes outside of heavy rain and may occur as far as 16 kilometers away from any rainfall.
  • Most lightning incidents occur when people are caught outdoors in the summer months during the afternoon and evening (between 2:00-6:00 p.m.).
  • A ground strike can produce somewhere between 100 million to one billion volts of electricity.
  • The length of a cloud-to-ground lightning strike can range from two miles to 10.

Lightning Safety

Be sure to follow these suggestions to keep yourself safe during the summer months while enjoying your round of golf!
Lightning has a very high probability of killing you immediately should you be struck by it while holding a golf club in your hand. A golf club is effectively a mini lightning rod. It is fundamentally important that you know what to do when you are on the golf course and lightning is in the area.

If lightning strikes, get off the course immediately!

If you see lightning or hear thunder, even in the distance, get off the course immediately. Weather cells and thunderstorms bearing lightning may move incredibly quick at times. Before you know it, storms may be right on top of you, catching you unprepared. If you see trouble, get off the golf course instantly.

Learn the 30-30 rule

Take appropriate shelter when you can count 30 seconds or less between lightning and thunder.

Remain sheltered for 30 minutes after you last hear thunder.

If you are in a group in the open spread out, keeping people several yards apart.
Stay away from objects that conduct electricity, such as golf clubs, metal fences, golf carts. Contrary to what some people believe, a golf cart does not offer protection.

Avoid being the highest point in an open area

Swinging a golf club or holding an umbrella (metal or graphite) can make you the tallest object and a target for lightning. Seek shelter in low-lying areas such as valleys, ditches and depressions but be aware of flooding.

Find a dense wooded area

If you are far from shelter, find a dense wooded area. Don’t seek refuge under a lone tree. That’s extremely dangerous. Thickets of short trees, on the other hand, are relatively safe. Seek shelter in a low-lying area under a thick growth of small trees or bushes. Crouch down away from tree trunks.

Download a reliable weather/radar app

Having reliable radar with you at all times, equipped with a lighting detection/prediction mode, is something everyone should have on their phones. Most of these types of apps have a radius of 16 kilometers (some more, some less) from your current location that is outlined on the radar. This is so you can tell how close the approaching storm, or more importantly, the last lightning strike was. Remember, the rain won’t kill you, but the lightning could, so don’t focus on the radar as much as the lightning strikes. Have your own “personal radius” for when the bolts get too close. Sixteen kilometers is ideal just to be safe.

Accessibility

We are dedicated to providing accessibility and equitable customer service to each and every one of our diverse and valued customers. Whether you are a member, green fee player, or part of our team, we are committed to providing services in a manner that respects the dignity and independence of persons with disabilities. We promise to give people with disabilities the same opportunity to access goods and services and allow them to benefit from the same services, in the same place and in a similar way as all other customers. GolfNorth will always communicate in a manner that takes into account the person’s disability.

• Accessibility Standards Information

Harassment Policies

Harassment of Staff

GolfNorth has a zero-tolerance policy for any form of harassment or abuse directed towards our staff. Any behavior that is aggressive, threatening, or disrespectful may result in removal from the premises and potential restrictions from future bookings and/or suspension of membership.

Harassment of Other Golfers

Harassment or abuse of fellow golfers is strictly prohibited. All players are expected to maintain a respectful and friendly environment. Violators of this policy will be subject to removal from the course and possible further action, including suspension of playing privileges.

Golfer Personal Conduct on Property/Course

Golfers are expected to conduct themselves in a respectful and responsible manner on all GolfNorth properties. This includes adherence to course rules, maintaining pace of play, and treating the course, staff, and fellow golfers with respect. Failure to follow these guidelines may result in removal from the premises and restriction from future play.

Inclusivity / Discrimination

GolfNorth is committed to creating an inclusive and welcoming environment for all. We do not tolerate discrimination of any kind, including based on race, gender, sexual orientation, religion, or ability. All guests are encouraged to treat others with dignity and respect. Discriminatory behavior will result in immediate action, including removal from the property.